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Below are some answers to common questions handled by our support staff, along with some tips that
we have found useful.  They are presented here as questions.
 
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How do I keep my computer system in good working order?

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What is spyware and how do I remove it from my computer?

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I have a broadband internet connection, can I connect each of my home computers together and share the connection?

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What do I need to consider when choosing an Internet Service Provider (ISP)?

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What are computer virus' and how do I protect against them?

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What is RAM and how much of it do I need?

How do I keep my computer system in good working order ?

Preventative maintenance is the key.  By using the right software and routinely performing computer maintenance, you can prevent most problems your system will likely encounter. 

  1. Uninstall unused software using Add/Remove Software (within the Control Panel).
  2. Run ScanDisk weekly.
  3. Download, update and regularly run a spyware removal program.
  4. Defragment Your Hard Drive monthly.
  5. Install Anti-virus software and keep it up-to-date.
  6. Keep Your computer operating system updated (Windows Update)
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What is spyware and how can I remove it from my computer ?

Spyware programs allows your online activities to be secretly tracked - exposing your computer to outsiders, profiling your shopping preference, altering important system files, and providing access to your personal data.  I strongly recommend downloading one of the free spyware removal programs available online.  One of the easiest programs to use is Ad-aware, made my Lavasoft.  It is a sophisticated, sleek and free spyware removal program.  

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I have a broadband internet connection, can I connect each of my computers together and share the connection?

Today, many families have more than one computer in their  home  They may also have a cable modem or DSL internet connection.  This broadband connection offers many benefits over the conventional dialup; Besides additional speed, broadband gives you the ability to share Internet access by creating a home network. When connecting via a broadband connection, I would highly recommending getting Firewall protection.

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What do I need to consider when choosing an Internet Service Provider (ISP)?

In order to access the Internet, you must first sign up with an Internet Service Provider (ISP). An ISP serves as your gateway to the Internet. There are several factors to consider when choosing an ISP.

Broadband or Dialup- With broadband you don't need to dial in to connect to the Internet. And with all types of broadband, the time it takes to open web pages, download video clips, music or files is much faster than on a dialup connection. Typically, broadband access is usually around 10 times faster than a standard dial-up connection. Things that take 60 seconds to download with your dial-up connection take about six seconds with a broadband connection.

Price - Most ISP prices range between $7.95 to $34.95 per month.

Level of Support - If you are inexperienced with computers, this is a major consideration. Do they have a toll free number? What hours is help available?

Email Account - At the bare minimum, your ISP should provide you with an email account at no extra charge.  Many providers offer multiple email accounts.

 

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What are computer virus' and how do I protect against them?

A computer virus is a piece of code written and designed to enter a computer without permission - they are a serious threat. The virus' generally replicate and attach themselves to files.  They can spread by sending infected emails to people listed in your email address book.

To protect against virus', I recommend installing either Norton Anti-virus or AVG Anti-virus - both automatically remove viruses, protect email and automatically update.

Grisoft Inc.'s AVG Anti-virus offers a FREE Edition. It is available for single home computer use only.

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What is RAM and how much of it do I need?

Most people run several programs all at the same time. (i.e. Internet explorer, Microsoft Word and Instant messenger, and Outlook Express. ) Unfortunately, doing this causes a computer system to run slowly.  In order to have each program available at the same time, the computer needs enough space (RAM) available.  

RAM acts as a buffer to speed up access to the files and programs that are in use.  Even though data is stored on the hard drive, RAM can transfer data at a much faster rate.  When a file is requested, it loads into your system RAM so that it can be accessed faster.  The more RAM you have the more files and programs you can keep stored in RAM and be accessible.  The end result is a faster running computer.

The Minimum amount of Ram really depends on which operating system you have installed, your type of computer usage (gaming etc.), and whether you run intensive software applications that use a lot of system resources.  Anymore, 256 MB  is the minimum amount of Ram needed for the average user.

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Last modified: 06/19/2007.